CITS offers our clients a fixed fee plan for the complete management and support of your organizations IT needs. CITS also brings to the table a unique business advantage for our clients, such as Monthly reporting of your systems, a strategic roadmap to help you budget for the future, full documentation of your IT infrastructure including licensing, Hardware and Software procurement, and 3rd party vendor management. CITS is also a Microsoft Certified partner allowing us to leverage Microsoft’s support services for client down situations. 

PC/Laptop Support

  • 24/7 Helpdesk Support
  • On-site and Phone Support 
  • On-site support and management
  • Microsoft Application Support
  • Online License Management
  • Desktop Optimization and Management
  • Anti-virus Management
  • Online Backup and Recovery
  • Custom Application Installation and Maintenance
  • Printers / Scanner Setup and Maintenance

Server Management

  • 24/7 Support and monitoring
  • On-site and Phone Support 
  • Emergency After Hours Support
  • Microsoft Platform Support
  • Linux/Unix Platform Support
  • Microsoft Virtualization Platform Support
  • Microsoft Windows 2003-08R Server Management
  • Microsoft Domain Server Administration
  • Microsoft Distributed File System (DFS) Administration
  • Microsoft SQL Server Management
  • Security Management

Network Management

  • 24/7 Support
  • On-site and Phone Support
  • Router and Firewall Management
  • Intrusion Detection Monitoring
  • Switch Management and WiFi Access Point Management
  • Site to Site VPN Design, Setup, and Management
  • User VPN Management Including SSL VPN
  • Remote Desktop Management
  • DNS Management

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