MANAGED SERVICES

CITS offers our clients a fixed fee plan for the complete management and support of your organizations IT needs. CITS also brings to the table a unique business advantage for our clients, such as Monthly reporting of your systems, a strategic roadmap to help you budget for the future, full documentation of your IT infrastructure including licensing, Hardware and Software procurement, and 3rd party vendor management. CITS is also a Microsoft Certified partner allowing us to leverage Microsoft’s support services for client down situations. 

PC/Laptop Support

  • 24/7 Helpdesk Support
  • On-site and Phone Support 
  • On-site support and management
  • Microsoft Application Support
  • Online License Management
  • Desktop Optimization and Management
  • Anti-virus Management
  • Online Backup and Recovery
  • Custom Application Installation and Maintenance
  • Printers / Scanner Setup and Maintenance

Server Management

  • 24/7 Support and monitoring
  • On-site and Phone Support 
  • Emergency After Hours Support
  • Microsoft Platform Support
  • Linux/Unix Platform Support
  • Microsoft Virtualization Platform Support
  • Microsoft Windows 2003-08R Server Management
  • Microsoft Domain Server Administration
  • Microsoft Distributed File System (DFS) Administration
  • Microsoft SQL Server Management
  • Security Management

Network Management

  • 24/7 Support
  • On-site and Phone Support
  • Router and Firewall Management
  • Intrusion Detection Monitoring
  • Switch Management and WiFi Access Point Management
  • Site to Site VPN Design, Setup, and Management
  • User VPN Management Including SSL VPN
  • Remote Desktop Management
  • DNS Management
Telecomunications

We offer a set of telecommunication services that streamline your operation and saves you money.  Hosted PBX is a truly simple way to get the most out of your telecommunication dollars.  Call us today to find out how you can save money and be more productive.

 

12305 Cypress Spring RD

Clarksburg, MD 20871

Call

T: 240.442.2960
F: 877.344.7601

 

© 2020 by Critical IT Solutions LLC.

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