SERVICES

Managed IT Services

Imagine having an experienced IT staff making sure that your entire IT infrastructure is humming without a glitch.  A knowledgeable IT staff working diligently to ensure that every PC, server, printer, firewall, WiFi, phone, and switch are working properly and securely 24 hours a day, seven days a week, 365 days a year.  When you come on board with Critical IT Solutions (CITS), you get that and much more for a fraction of the cost of hiring a part-time employee.

 

CITS’ Managed IT Services program provides affordable proactive IT management and support to growing businesses throughout the DC Metro area. Utilizing our unique framework for providing managed IT services, CITS delivers a range of proactive services to keep your computer systems up and running and your people and business productive.

Four Ways To Protect You

1

Proactive Support

With our RMM, we can address potential issues before they become a problem because we have the ability to monitor your businesses’ devices, applications, and systems continuously. In fact, our RMM can resolve many common issues proactively before they actually affect your network

  • For a more secure environment, we use our RMM to automate software patching of devices and applications. We track the status of all devices to ensure all devices are adequately supported.
     

  • The ability to do real-time monitoring means we can keep all of your technology assets (devices, networks) running smoothly 24/7/365. Our RMM is always on: keeping your servers, mission-critical computers, and other devices up and running and fully productive.

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2

Rapid Response

When a particular issue or scenario arises, we are on top of it immediately and can give it the focused attention necessary to minimize any disruption. 

  • Our RMM enables us to remotely support any device, from any location, within moments—we don’t need to be on-site to fix issues or errors. With instant and remote access from anywhere, we have the ability to run scripts and execute tasks, even after business hours, if necessary, to avoid disruption. 
     

  • With automated remediation capabilities, we can program the system to automatically fix commonly encountered issues with zero interruption to anyone in your business.

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3

Actionable Insight

Technology isn’t only an asset. It’s a major investment for your organization. We can arm you with the insight you need about how these assets are performing, empowering you to make fact-based decisions to optimize your technology investments. 

  • Our advanced tools complete thorough audits of every device and every activity across the entire network. With visibility of your IT assets, we can capture everything from hardware to software to license information and track any system changes daily.
     

  • We can provide detailed reports that are easy to understand and are relevant to your business. These reports identify what devices are having the most issues, aren’t updated with security patches, or are coming out of warranty. Our goal is to give you the information you need to make informed business supported by data.

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4

World-calss Security

Technology isn’t only an asset. It’s a major investment for your organization. We can arm you with the insight you need about how these assets are performing, empowering you to make fact-based decisions to optimize your technology investments. 

  • The backend platform is built within the WorldClass Amazon Cloud and is protected from external threats with a persistently tested and hardened cloud infrastructure.

  • Multi-factor authentication safeguards access to each individual user account. 
    Security controls and privacy modes can be enabled to prevent unauthorized access to devices. With privacy mode, the user must grant permission before a technician accesses their device for remote support. 

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